Overview: I was given the task of creating a new intranet website for 1,200+ employees at Parrish Healthcare. The intranet needed to be functional in serving as a centralized location for all things related to Parrish Healthcare and its employees. It was important the intranet aligned with company goals to create invested, well-informed employees.
 

I began with a strategy for the intranet and the main elements the organization needed:

• Interactive department pages – to inform care partners about the services offered in each department (40+ departments), informed employees on visual, well-written news.

• Work flow items – IT ticketing system, communications work order form, clinical engineering reports, etc. (a focus on collaboration)

• Intuitive – all HR items are underneath HR, user friendly design.

• Incorporate company goals – All game plan goals related to the intranet now live on iCare. (i.e. retention rates, huddle participation, incident reporting/risk management
  reports)

Research: Identifying cost, potential third party vendors, other successful intranet layouts/elements, and best practices.
 

Project Schedule: After executive approval we created a schedule for creation, design, education and implementation.
 

Challenges: This project had been in three different departments before I oversaw the project. The intranet had a negative connotation attached to it at Parrish because many pages were broken and outdated. There were budget barriers and time constraints.
 

Solutions: I created the intranet with Adenin Technologies – intranet product. This system allowed me to stay in budget and work with a CMS platform so that I could transfer all information over from the old site to the new site and work on content creation myself. I was able to work at my own pace and provide regular updates to department leaders; ensuring the intranet was being built with our goals in mind. I also created all the communication prior to and post launch for the intranet. I created my own education training sessions for employees managing their individual department pages to save money.
 

What I learned: I learned throughout the project to stay organized and focused on details. In every review meeting it was important that I handled the project management (i.e., budget, people, content creation and schedule), but also the same details that could easily get lost on the acute care services page or any website page. From communicating with departments about their needs, visually showcasing/displaying strategies, to ensuring employee education and user integration with HR; I managed the project to completion and now day-to-day. At the end, I enjoyed what I created and I was proud of my work.

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